Refund Policy

Last updated: July 2026

This Refund Policy applies to purchases of dLazy subscriptions and credits made through dlazy.com, operated by Lanrenshu Technology (Tianjin) Co., Ltd. (“dLazy”, “we”, “us”).

Our order process is conducted by our online reseller and Merchant of Record, Paddle. Refunds for eligible purchases are processed by Paddle back to your original payment method.

If you have any issue with your purchase, contact us at customer@lrshu.com — we’re happy to help.

1. 14-Day Refund Guarantee

If you are not satisfied with your first purchase of a dLazy subscription, you may request a full refund within 14 days of the initial purchase, provided that your usage of generation credits during that period has been reasonable (i.e., you have not consumed a substantial portion of the credits included with your plan).

To request a refund, email customer@lrshu.com from the email address associated with your account, including your order number (found in your Paddle receipt). Approved refunds are issued to your original payment method and typically appear within 5–10 business days, depending on your bank or card issuer.

2. EU and UK Consumers — Statutory Right of Withdrawal

If you are a consumer in the European Union or the United Kingdom, you have a statutory right to withdraw from your purchase within 14 days without giving any reason. By starting to use the Services and consuming generation credits during the withdrawal period, you request immediate performance of the contract and acknowledge that your right of withdrawal may be limited to a proportionate refund reflecting the services already provided. Nothing in this policy limits any non-waivable statutory rights you have under applicable consumer protection law.

3. Subscription Renewals

Subscriptions renew automatically at the end of each billing period. We encourage you to cancel before your renewal date if you do not wish to continue — you can cancel anytime in your account settings, and you will keep access until the end of the paid period.

If you forget to cancel and are charged for a renewal, contact us within 7 days of the renewal charge. If no meaningful usage has occurred in the new billing period, we will issue a refund of the renewal charge as a courtesy.

4. Annual Plans

Annual subscriptions are covered by the same 14-day guarantee described above. After 14 days, annual plans are generally non-refundable for the remainder of the term, but you may cancel auto-renewal at any time to avoid future charges. If exceptional circumstances apply, contact us and we will review your case in good faith.

5. Credit Purchases

One-time credit purchases are refundable within 14 days of purchase only if the credits have not been used. Once credits have been consumed in whole or in substantial part, the purchase becomes non-refundable, except where required by applicable law.

6. Non-Refundable Situations

We may decline refund requests where:

• The request falls outside the periods described above;
• Credits or features have been substantially consumed;
• The account has violated our Terms of Service (e.g., abuse, fraud, or policy violations);
• The request follows repeated purchase-and-refund patterns indicating abuse of this policy.

7. Billing Errors and Duplicate Charges

If you believe you were charged in error, or were charged more than once for the same purchase, contact us at customer@lrshu.com and we will investigate promptly. Confirmed billing errors and duplicate charges are always refunded in full.

8. How Refunds Are Processed

All payments are processed by Paddle as Merchant of Record. Approved refunds are returned to the original payment method by Paddle. You may also contact Paddle directly regarding payment issues via their buyer support at paddle.net.

9. Contact

Lanrenshu Technology (Tianjin) Co., Ltd. Email: customer@lrshu.com